# Troubleshooting

Welcome to the open-appsec Troubleshooting Guide. This document is designed to assist users in addressing and resolving common issues and challenges that may arise while working with open-appsec. 

Please refer to the "Troubleshooting Guides" section below for a list of common challenges and their resolutions. If you encounter an issue that is not covered in this guide or have additional questions, don't hesitate to reach out to reach out.

### Contact us 

If you encounter issues not addressed in our troubleshooting guides, please don't hesitate to contact us through our [support form](https://www.openappsec.io/support).

In cases of issues with your current deployment, we kindly ask you to run the following command before filling out the form.

This command will package and upload all necessary files for us to investigate your issue thoroughly. The script's output will provide you with a reference, which we kindly request you to attach to the [support form](https://www.openappsec.io/support).

<figure><img src="/files/lPUXmpqB5Kr7UHWa4CXL" alt=""><figcaption><p>Reference ID example For Linux</p></figcaption></figure>

#### For Linux

```bash
open-appsec-ctl --info --upload
```

#### For Docker

```bash
docker exec -it <OPEN-APPSEC_AGENT_CONTAINER_NAME> open-appsec-ctl --info --upload
```

To get the `<OPEN-APPSEC_AGENT_CONTAINER_NAME>` run the following command&#x20;

```bash
docker ps
```

#### For Kubernetes&#x20;

```bash
kubectl exec -it <OPEN-APPSEC_AGENT_POD_NAME> -n <OPEN-APPSEC_DEPLOYMENT_NAMESPACE> --container=<OPEN-APPSEC_AGENT_CONTAINER_NAME> -- open-appsec-ctl --info --upload
```

The `<OPEN-APPSEC_AGENT_POD_NAME>` and `<OPEN-APPSEC_DEPLOYMENT_NAMESPACE>` can be received by running:

```bash
kubectl get pods -A
```

### Know Issues and Guides&#x20;

{% content-ref url="/pages/bHTmfmBNCMvTHBusmEOB" %}
[Troubleshooting Guides](/troubleshooting/troubleshooting-guides.md)
{% endcontent-ref %}


---

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.openappsec.io/troubleshooting/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.