Policy Load Status: Error / Failed to Register to Fog

This troubleshooting guide addresses the issue where the open-appsec Nano Agent fails to register to the Fog. This error can prevent the agent from connecting to the cloud and receiving necessary updates and policies.

Common Symptoms

• Error message: "open-appsec Nano Agent registration failed. Failed to register to Fog: https://inext-agents.cloud.ngen.checkpoint.com"

• Policy load status: Error

• Agent/Gateway failed to receive access token

Steps to Troubleshoot

1. Verify Access to Fog

Ensure that the agent can access the Fog URL. You can do this by verifying network connectivity and firewall settings.

Fog URLs:

• https://inext-agents.cloud.ngen.checkpoint.com

• https://downloads.openappsec.io

4. Verify Agent and Token Configuration

Ensure the following:

• The policy was enforced in the open-appsec mamagment portal before the token was copied

• The token was copied correctly

3. Contact Support

If you are unable to resolve the issue, contact support for further assistance. Provide the following information:

• Full screenshot or transcript of the errors

• Confirmation that access to the Fog URL is allowed

• Any additional logs or details about the environment