# Policy Load Status: Error / Failed to Register to Fog

This troubleshooting guide addresses the issue where the open-appsec Nano Agent fails to register to the Fog. This error can prevent the agent from connecting to the cloud and receiving necessary updates and policies.

### Common Symptoms <a href="#commonsymptoms" id="commonsymptoms"></a>

* Error message: "open-appsec Nano Agent registration failed. Failed to register to Fog: <https://inext-agents.cloud.ngen.checkpoint.com>"
* Policy load status: Error
* Agent/Gateway failed to receive access token

### Steps to Troubleshoot <a href="#stepstotroubleshoot" id="stepstotroubleshoot"></a>

#### 1. Verify Access to Fog <a href="#id-1verifyaccesstofog" id="id-1verifyaccesstofog"></a>

Ensure that the agent can access the Fog URL. You can do this by verifying network connectivity and firewall settings.

**Fog URLs:**&#x20;

* <https://inext-agents.cloud.ngen.checkpoint.com>
* <https://downloads.openappsec.io>

#### 4. Verify Agent and Token Configuration <a href="#id-4verifytenantandagentconfiguration" id="id-4verifytenantandagentconfiguration"></a>

Ensure the following:&#x20;

* The policy was enforced in the open-appsec mamagment portal before the token was copied
* The token was copied correctly

#### 3. Contact Support <a href="#id-6contactsupport" id="id-6contactsupport"></a>

If you are unable to resolve the issue, contact support for further assistance. Provide the following information:

* Full screenshot or transcript of the errors
* Confirmation that access to the Fog URL is allowed
* Any additional logs or details about the environment